PEACEFUL ISLAND FAQ
Here are the most frequenly asked questions by Customers about purchasing, shipping time frames, and receiving the delivery.
FREQUENTLY ASKED QUESTIONS (FAQ)
Here is a list of Frequently Asked Questions. If your question is not covered below email us here.
Q: WHEN DOES MY ORDER SHIP AND WHEN WILL IT ARRIVE?
A: Our Artisans and the unique materials that are used in crafting the spiritual items in your order are located in different geographic regions depending on the type of item to be made, the materials, and the traditions and the processes used.
Our shipping process has two steps that determine your delivery date which are 1. Processing Time and 2. Shipping Time
Step 1 - Processing Time
In this step your order number is verified and tailored. Your item is prepared, a quality check is made, and your item(s) are packaged for shipment to you.
If the order has multiple items prepared in different locations then they are independent processes and ship separately.
All orders are processed to shipping facilities within 2-48 hours of receiving your order. The shipping facilities then prepares, packs, and inspects your item(s) prior to handing your package over to the parcel carrier; which takes an additional 2-4 days.
Step 2 - Shipping Time
This is the duration of time between when your order has been received by the parcel carrier, such as USPS, Fedex, DHL, and UPS and when the package arrives to the door of your delivery address.
International delivery transit typically takes 14-35 days depending upon various factors but can arrive sooner. These factors include the distance traveled, weather, the chosen shipping method (if not standard shipping), and country of your address which can have import and customs standards which can cause delays.
If your delivery has taken longer than this time frame to arrive you can contact our Customer Care here so that we can assist.
Q: WHEN DO I GET MY ORDER'S TRACKING NUMBER?
A: If your order receives a tracking number when the shipment is given to the parcel carrier then the tracking number will be sent to your email address.
Q: CAN I ORDER A DIFFERENT SIZE?
A: Yes, if you need a special size contact our Customer Care here to give your request. Upon confirmation by our Customer Care of the modification you can make your purchase. Then send your order number to us so that we may process your order.
Q: THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
A: If your package enters your country's Department of Customs the tracking information might not be updated for some days. Fully inspected items are generally released normally without further delay. In certain juristictions, such as Canada, packages can receive a hold for no administrative reason. If tracking shows your package is held up in Customs for more days than seems reasonable it is advised to call your country's Department of Customs and direct them to release the package from the hold, which typically happens immediately!
Q: THE COLOR IS NOT WHAT I EXPECTED?
A: The materials used can have color variations themselves. They can have color variances due to the device used to view the images that includes the lighting situation, the room lighting, outdoor light, and the background in the image itself.
If you find that you have received a completely wrong color contact our Customer Care here for instructions on how to correct this for you. The time frame to notify us is within 48 hours of delivery.
Q: WHAT IF MY PRODUCT COMES DAMAGED?
A: If when you receive your order there is any physical damage to any item contact our Customer Care here right away for instructions on how to correct this for you. The time frame to notify us is within 48 hours of delivery.
Q: CAN I CANCEL MY ORDER?
A: In specific cases it is possible, but you need to contact our Customer Care here immediately within two (2) hours of your purchase for approval.
Q: CAN I RETURN A PRODUCT THAT I ORDERED?
A: These unique spiritual items are made to order and we do not accept returns.