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FAQ

PEACEFUL ISLAND FAQ

The following is a list of the most Frequently Asked Questions for the purchase process with Peaceful-Island.com

Enjoy Peaceful Island and Welcome!

FREQUENTLY ASKED QUESTIONS (FAQ)

Here is a list of Frequently Asked Questions. If your question is not covered below email us here.

 

Q: WHEN DOES MY ORDER SHIP AND WHEN WILL IT ARRIVE?

A: We aim to give you the best shipping options to receive your items. With thousands of customer destinations around the world we work daily to provide you with the highest level of personal service and care. 

The delivery process has two steps that impact the delivery date: 1. Processing Time 2. Shipping Time

Processing Time - Step 1: Order verification, tailoring, quality check, and packaging.
All orders are directed to the shipping facility for dispatch within 48 hours after the order is placed. The shipping facility packs and prepares orders, which takes an additional 2–4 days.

Shipping Time - Step 2: This refers to the time it takes for items to be shipped from the shipping facility to the destination.
International delivery transit usually takes about 14–35 business days. After processing and leaving the warehouse, items usually take between 5 and 25 business days to arrive at their destination but occasionally can take longer. Delivery time ultimately depends on distance traveled, customs, weather, and local delivery standards. If your order has taken longer than this time frame contact us here so we can help you get your stuff.

Q: WHEN DO I GET MY ORDER'S TRACKING NUMBER?

A: When your order ships a tracking number will be emailed to you.

Q: CAN I ORDER A DIFFERENT SIZE?

A: Yes, if you need a special size contact us directly here

Q: THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

A: If your item enters your country's Department of Customs the tracking information might not be updated for some days. If inspected items are generally released normally, however they can be held up for no administrative reason, for example if you live in Canada. If tracking shows your package held up in Customs for more days than seems reasonable the call to your country's Customs and direct them to release the package from the hold, which typically happens immediately!

Note: if for some reason your order is never released by customs, we'll send you a replacement!

Q: THE COLOR IS NOT WHAT I EXPECTED?

A: Yes, differences in color can be caused by color reflection of the monitor, room lighting, background. However, if you find you have received a completely wrong color contact us here for confirming a return or refund is possible.

Q: WHAT IF MY PRODUCT COMES DAMAGED?

A: If when you receive your order there is any physical damage to any item, please take a picture of the damage and send it immediately to PEACEFUL-ISLAND.COM. We will quickly get a replacement item rushed out to you at no cost. This is rare but we are willing and able to take care of it in the event that this occurs. See RETURN POLICY for additional information and guide.

Q: CAN I CANCEL MY ORDER?

A: Yes, but you need to contact us immediately and within 24-hours for approval. See RETURN POLICY for additional information, restrictions, fees, and step-by-step guide.

Q: CAN I RETURN A PRODUCT THAT I ORDERED?

A: You have 14 days from the day of your purchase to notify PEACEFUL-ISLAND.COM about returns. If you are not satisfied with your order in any way please contact our customer service team at PEACEFUL-ISLAND.COM for approval and we will work with you to either exchange your item for another or issue a store credit depending on the issue you are having. See RETURN POLICY for additional information and guide.