PEACEFUL ISLAND RETURN POLICY
The following are the Return Policies regarding your purchases with Peaceful-Island.com
Enjoy Peaceful Island and Welcome!
RETURNS, REPLACEMENTS, & REFUNDS POLICIES
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, teas or coffees cannot be returned. We also do not accept products that are intimate or sanitary goods or items that are used, worn, or modified.
Additional non-returnable items:
* Gift cards and store credits
* Downloadable ebooks and software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please always be in contact with customer service with your order number here to guide your return to the proper place.
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Should you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement.
We can only offer you replacements at no additional cost if it falls under below criteria:
* Items are faulty – damaged/broken or soiled upon arrival.
* We sent wrong item – size, style, color.
* Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit yourself.
* We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: PEACEFUL-ISLAND.COM will not be held liable to any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, a restocking fee of 50% will be deducted, and a store credit will be provided to you for the remaining amount of the item returned.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check the details in your refund confirmation email. There can be a delay due to weekends and national holidays before a refund is issued. If you have done all of this and you still have not received your refund yet, email us here.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email us here.
If you have other concerns, please refer to our FAQs or contact our Customer Service through submitting a ticket at our website here.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. The only time you can't cancel your order is when there is a order of $150 or above placed this is because we ship out the product as soon as possible for faster delivery. If you want a refund then we charge a restocking fee of 50%.
We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping Details are posted in the FAQ and/or each product’s description(if applicable) therefore all customers should be aware of this before concluding an order.
All refunds due to cancellation are processed within 24-48 hour and can take an additional 3-5 business days before the funds reflect on customer’s bank account. If you do not see your funds contact your financial institution. Further questions can be sent via your refund email us here.
Note: Our team will inspect & verify the photo(s) before we issue out a replacement or refund. PEACEFUL-ISLAND.COM reserves the right to refuse any replacement and refund if it does not meet the above criteria.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you have done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website here.